– Processing Time
We strive to provide you with the fastest delivery, normally, the whole processing and shipping period will take 7-14 business days.
– Note regarding COVID-19
In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners, the order shipping will may appearance 3-5 business days delay. We apologize for any inconvenience and are working hard to get you your sleepwear as soon as we can. Thank you so much for your patience and understanding!
-Process after your order is placed
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
-The standard of shipping
We offer free ground shipping worldwide on orders over $178. For orders under $178, there is an international flat-rate shipping charge of $15.
-What to do if parcel has not reached me within the normal time frame?
We are welcome any email about your confuse including but not limited to order status, shipping problem even information change, we will try our best to response or solve your question as soon as possible. Otherwise, if your order has not arrived within 60 business days, please contact us at [email protected]. We will take immediate remedial actions.
– Shipping country
Please allow that there are 1-3 business days delay of shipping time to several countries and areas due to the different merchandise warehouse locations in the world.
The countries and areas we can reach to:
Aruba, Antigua and Barbuda, Anguilla, American Samoa, Algeria, Angola, Albania, Andorra, Afghanistan, Armenia, Azerbaijan, Benin, Botswana, Burkina Faso, Bahrain, Bangladesh, Bhutan, Brunei, Brazil, Bermuda, Belize, Barbados, Bolivia, Bahamas, Canada, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo (Kinshasa), Cambodia, China, Cyprus, Chile, Cook Islands, Curacao, Costa Rica, Cayman Islands, Djibouti, Denmark, Dominican Republic, Dominica, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Estonia, Ecuador, El Salvador, Falkland Island, Faso, Burundi, Fiji, Kiribati, Gabon, Gambia, Ghana, Guinea-Bissau, Gibraltar, Guam, Guatemala, Guernsey, Guadeloupe, Grenada, Greenland, Honduras, Haiti, India, Indonesia, Iraq, Ivory Coast, Iceland, Jordan, Jersey, Jamaica, Kenya, Kazakhstan, Kuwait, Kyrgyzstan, Lesotho, Liberia, Laos, Liechtenstein, Latvia, Mexico, Malta, Malaysia, Norway, Netherlands, Philippines, Portugal, Poland, Romania, Sweden, Spain, Slovakia, South Georgia/ Sandwich Islands, Singapore, South Korea, United States (US), Sint Eustatius and Saba, United kingdom (UK), Hong Kong, Israel, Saudi Arabia, United Arab Emirates, Austria, Croatia, Cyprus, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Switzerland, Bonaire,Saint Eustatius and Saba, Australia, New Zealand, Venezuela, South Africa.